{"id":3201,"date":"2026-04-15T15:26:54","date_gmt":"2026-04-15T15:26:54","guid":{"rendered":"https:\/\/vorapadel.com\/?page_id=3201"},"modified":"2026-10-25T20:02:24","modified_gmt":"2026-10-25T20:02:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/vorapadel.com\/en\/refund_returns\/","title":{"rendered":"Returns and Refunds Policy"},"content":{"rendered":"<h1 class=\"wp-block-heading vora-policy-title\">Returns and Refunds Policy<\/h1>\n<h2 class=\"wp-block-heading\"><strong>At VORA, your satisfaction comes first<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">At VORA, we believe in the quality of our products and want you to have complete confidence in your purchase.<br \/>If you are not satisfied for any reason, we offer a simple, transparent returns policy.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\"><strong>Return period<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">VORA offers a <strong>commercial returns policy of up to 30 days after receiving your order<\/strong>. This additional policy does not limit consumers\u2019 statutory rights. For distance purchases, consumers generally have a <strong>14-day right of withdrawal<\/strong>, under applicable law.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\"><strong>Return conditions<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">For returns under VORA\u2019s additional commercial policy, and without prejudice to consumers\u2019 statutory rights, the product must:<\/p>\n<ul class=\"wp-block-list\">\n<li>Be <strong>free of signs of use<\/strong><\/li>\n<li>Be in <strong>perfect condition<\/strong><\/li>\n<li>Include the <strong>original packaging<\/strong><\/li>\n<li>Contain all included accessories<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">\ud83d\udccc These conditions apply to VORA\u2019s additional commercial policy. During the statutory withdrawal period, consumers may inspect the product with due care and may be held liable for any diminished value resulting from handling beyond what would normally be permitted in a shop.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\"><strong>Products not eligible for return<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">We do not accept returns in the following cases:<\/p>\n<ul class=\"wp-block-list\">\n<li>Products showing signs of improper use<\/li>\n<li>Products damaged through misuse<\/li>\n<li>Personalised items (where applicable)<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\"><strong>How to request a return<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">To start the process, please contact us:<\/p>\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong><a href=\"mailto:cpsportsolutions@gmail.com\">cpsportsolutions@gmail.com<\/a><\/strong><\/p>\n<p class=\"wp-block-paragraph\">Please provide:<\/p>\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n<li>Reason for return<\/li>\n<li>Photographs (if applicable)<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">After validation, we will send you shipping instructions.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\"><strong>Return shipping<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">\ud83d\udce6 Return address:<br \/><strong>Rua do Lib\u00f3rio 425<\/strong><br \/><strong>4520-619 S\u00e3o Jo\u00e3o de Ver<\/strong><br \/>Portugal<\/p>\n<p class=\"wp-block-paragraph\">Notes:<\/p>\n<ul class=\"wp-block-list\">\n<li>The customer is responsible for return shipping costs<\/li>\n<li>We recommend shipping with a <strong>tracking number<\/strong><\/li>\n<li>We are not responsible for undelivered shipments<\/li>\n<\/ul>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\"><strong>Refunds<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">After receiving and inspecting the product:<\/p>\n<ul class=\"wp-block-list\">\n<li>A confirmation email will be sent<\/li>\n<li>The refund will be processed to the original payment method<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">\u23f1\ufe0f Processing times may vary depending on the bank<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\"><strong>Exchanges<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">If you received a product that is:<\/p>\n<ul class=\"wp-block-list\">\n<li>Faulty<\/li>\n<li>Damaged<\/li>\n<\/ul>\n<p class=\"wp-block-paragraph\">We guarantee a replacement at no additional cost.<\/p>\n<p class=\"wp-block-paragraph\">\ud83d\udce7 Contact us at: <a href=\"mailto:cpsportsolutions@gmail.com\">cpsportsolutions@gmail.com<\/a><\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\"><strong>Sale items<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">Items purchased on sale <strong>retain consumers\u2019 statutory rights<\/strong>, including the right of withdrawal where applicable and rights relating to faulty or non-conforming products. Any restrictions may apply only to VORA\u2019s additional commercial policy beyond the statutory period.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\"><strong>VORA\u2019s commitment<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">At VORA, we develop every product with a focus on performance, comfort and durability.<br \/>If anything falls short of your expectations, we will do our best to resolve the situation quickly and fairly.<\/p>\n<hr class=\"wp-block-separator has-alpha-channel-opacity\">\n<h2 class=\"wp-block-heading\"><strong>Need help?<\/strong><\/h2>\n<p class=\"wp-block-paragraph\">We are always available to help:<\/p>\n<p class=\"wp-block-paragraph\">\ud83d\udce7 <strong><a href=\"mailto:cpsportsolutions@gmail.com\">cpsportsolutions@gmail.com<\/a><\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns and Refunds Policy At VORA, your satisfaction comes first At VORA, we believe in the quality of our 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Refunds Policy At VORA, your satisfaction comes first At VORA, we believe in the quality of our products [&hellip;]","_links":{"self":[{"href":"https:\/\/vorapadel.com\/en\/wp-json\/wp\/v2\/pages\/3201","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vorapadel.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vorapadel.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vorapadel.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vorapadel.com\/en\/wp-json\/wp\/v2\/comments?post=3201"}],"version-history":[{"count":9,"href":"https:\/\/vorapadel.com\/en\/wp-json\/wp\/v2\/pages\/3201\/revisions"}],"predecessor-version":[{"id":3811,"href":"https:\/\/vorapadel.com\/en\/wp-json\/wp\/v2\/pages\/3201\/revisions\/3811"}],"wp:attachment":[{"href":"https:\/\/vorapadel.com\/en\/wp-json\/wp\/v2\/media?parent=3201"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}